• Production is temporarily suspended due to the shortage of materials. Please wait until our announcement of resuming the production.

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Store Policy

Lead Time: Due to BTO (Build-to-Order) system, lead time may vary. If an order cannot be shipped within 14 days, you will be notified of the expected shipping date by e-mail. You may cancel your order by replying e-mail within 3 days from our notice.

Order Method: Please order on-line through SSL secured server.

Payment Method: By VISA, MASTERCARD, AMERICAN EXPRESS, DINERS, or JCB credit cards.

Shipping Method: By DHL, EMS or FedEx courier service from our Tokyo or Hong Kong office.

Shipping Charge: Free to any countries.

Duties and Taxes: You may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Returns and Exchanges: If you are not satisfied with your purchase, We will refund or exchange the products. Please return the products with insurance to the following address within 2 weeks from the date you received them.

STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com

Please include a note to explain why you are returning the products, and if you want a refund or replacement. You must return the products in new condition. No refunds will be given for scratched and/or abused products. Shipping charges are refunded for damaged or defective products only.

Contact Address:
STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com