Store Policy
Lead Time: Due to BTO (Build-to-Order) system,
lead time may vary. If an order cannot be shipped within 14 days,
you will be notified of the expected shipping date by e-mail. You
may cancel your order by replying e-mail within 3 days from our notice.
Order Method: Please order on-line through
SSL secured server.
Payment Method: By VISA, MASTERCARD, AMERICAN
EXPRESS, DINERS, or JCB credit cards.
Shipping Method: By DHL, EMS or FedEx courier
service from our Tokyo or Hong Kong office.
Shipping Charge: Free
to any countries.
Duties and Taxes: You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Returns and Exchanges: If you are not satisfied
with your purchase, We will refund or exchange the products. Please
return the products with insurance to the following address within
2 weeks from the date you received them.
STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com
Please include a note to explain why you are returning
the products, and if you want a refund or replacement. You must return
the products in new condition. No refunds will be given for scratched
and/or abused products. Shipping charges are refunded for damaged
or defective products only.
Contact Address:
STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com