Store Policy
Order Method: Please order on-line through
SSL secured server.
Payment Method: By VISA, MASTERCARD,
AMERICAN EXPRESS, DINERS, or JCB
credit cards.
Shipping Method: By
UPS
or EMS
Courier service from our Tokyo office.
Shipping Charges: No
extra shipping charges to the purchase with the total amount
of JPY5,000
or above, and JPY2,000
to the purchase with the total amount of less than JPY5,000.
Duties and Taxes: You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Returns and Exchanges: If you are not satisfied
with your purchase, We will refund or exchange the products. Please
return the products with insurance to the following address within
2 weeks from the date you received them.
STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com
Please include a note to explain why you are returning
the products, and if you want a refund or replacement. You must return
the products in new condition. No refunds will be given for scratched
and/or abused products. shipping charges are refunded for damaged
or defective products only.
Contact Address:
STUDIO DEL SOLE INC.
1-101, City Court Meguro, 2-10-34, Kamiosaki, Shinagawa-ku,
Tokyo 141-0021, Japan.
Tel: +81-3-5423-6801 Fax: +81-3-5423-6802 E-mail: store@violetta.com